Terms and Conditions
Thank you for visiting the www.Letitme.com (“Letitme”) Web site. This page sets out the Terms and Conditions of purchase that apply to all purchase of all products (“Terms and Conditions”) which will govern your use of this site and services provided by Letitme (collectively, the “Site” or the “Service”) operated and administrated by Letitme or any of its affiliates, divisions, or subsidiaries that provides content or processes information received through the applicable Site, each as appropriate and applicable.
OWNERSHIP OF THE SITE
Letitme.com reserves the right, at any time, to modify, suspend, or discontinue the Service (in whole or in part) with or without notice to you. You agree that Letitme.com will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Service or any part thereof.
Only the Products featured on the Website on the day when the order is placed, and identified as available, can be sold to the Customer.
The Products and prices offered on the Website are only valid within the limits of the stock available.
The photos and drawings used to illustrate the Products on the Website are non-contractual. Therefore, Letitme cannot be held responsible in case of an error or omission in any of the visuals featured on the Website.
It is the Customer’s responsibility to read each Product Description as well as the corresponding Use and Care Recommendations to fully understand the specific characteristics of each Product.
The prices are listed in CAD (including taxes). The Goods and Service Tax (GST) corresponds to that which is in force in Canada on the day when the Purchase Order is placed. Any changes in the applicable tax rate may affect the price of the Products and services provided by Letitme.com.
The applicable prices are those listed in the Website when the Purchase Order is placed. After that date, the prices may change at any time.
The Shipping & Handling fees will be communicated to the Customer for each Purchase Order prior to approval by the Customer.
An order is not binding upon Letitme until it is accepted; Letitme must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card or some other method prearranged and confirmed in writing with Letitme.com
RISK OF LOSS
Letitme will arrange for shipment of ordered product(s) to the Customer, Free on Board (F.O.B.) shipping point. The Customer takes title to the product upon Letitme’s delivery of the product to the carrier. Letieme.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. The customer agrees to allow Letieme.com to sign appropriate documents on the Customer’s behalf to permit Letieme.com to protect its purchase money security interest. Letieme.com will advise the customer of estimated shipping dates, but Letieme.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, provincial, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Purchase Orders cannot be completed without a Customer Account. To create a Customer Account, the Customer must simply click on the “Create an Account” button and accurately complete all the required fields in the online form. This information is needed to ensure proper identification when logging into the Website (using a valid e-mail address and whatever password s/he wishes, which will remain confidential and personal).
The personal password to access the Customer Account must include at least twelve (12) characters.
The Customer must indicate his/her first name, last name, date of birth, postal address and telephone number to create his/her Customer Account.
The Customer must log into his/her personal account to confirm a Purchase Order using his/her email address (user ID) and password.
The Customer hereby accepts that the entry of these two data on the Website provides sufficient proof of his/her identity.
The Customer is responsible for choosing and keeping track of his/her user ID and password as well as protecting their confidentiality. Letieme.com cannot be held responsible in any way if a third party were to use these data to access the Customer Account and/or place an order.
To process online Purchase Orders, deliver the desired Products to the Customer, and issue the corresponding Invoice(s), the Customer’s personal data must be collected. This information shall remain strictly confidential.
The Customer has the option to place an order from the list of Products available on the Website.
The Customer can order any Product(s) he/she would like from the list of options available by clicking on “Add to Basket”.
Depending on the type of Product, the Customer may also have the option to choose a specific size.
After the Product has been added to the Customer’s shopping basket, s/he can either continue shopping and adding more Products to the Purchase Order by clicking on “Continue Shopping” or check the Purchase Order by clicking on “See My Basket”.
At any time, the Customer can:
Check to see which Products are in his/her shopping basket, in what quantities, at what prices and other details pertaining thereto, by clicking on the “My Basket” icon or “See My Basket”
Change or cancel an entire order or certain Products within an order
Confirm the order placement by clicking on “Confirm My Order”
During the purchasing process, the Customer will come across with a page on the Website with details of the proposed purchase agreement as well as the Customer’s invoicing address, that shall be changed if required.
Then, the Customer will see the list of Products that have been placed in the shopping basket. Here, s/he can choose to include a personal note. The Customer will have to specifically enter the data before moving on to the next step in the purchasing process.
The amount due will be indicated in the Purchase Order summary, which the Customer will approve to confirm the Order Placement.
The card shall be debited as soon as the Purchase is confirmed by the Customer online. In any case, the amount debited corresponds to the Product(s) purchased and delivered.
Please note that any purchase made using a credit/bank/payment card will automatically redirect the Customer to the banking server.
This validation shall be considered as an official signature and specific acceptance of all the operations completed on the Website.
At the end of the Payment, the Customer will be directed to a summary page where all the details of the Purchase Order and Payment will be specified.
Prior to the Products’ delivery, a Purchase Order summary will also be sent to the Customer’s e-mail address. This document serves as acknowledgement of receipt and therefore also specifies all the elements of the transaction between the Parties.
To see the status of an Order, the Customer can log into his/her personal online account and click on “My Account” or “My Orders”.
It is the User’s responsibility to ensure that they should provide the correct information of delivery & applicable VAT number. In case the User makes any changes about User information, Letieme.com carries the right to verify the new information and will within 24 working hrs, re-evaluate the Users account details for approval.
DELIVERY AND DELAY
The Customer can choose to have the Products delivered to whatever address she/he entered when placing the Purchase Order, and this address can be different from the billing address.
Products in stock will be shipped immediately upon the placement of orders or at the least the following working day. Products which are not in stock will be shipped normally within 2-10 working days.
The Letieme.com must notify to the Users if the orders placed are delayed for more than 10 working days. In such case the User shall have the right to cancel their order within 24 hours.
As per law maximum delivery time is thirty (30) working days, however it will not take more than 2-10 working days.
Letieme.com is not responsible for delivery to wrong address, where the delivery address provided by the User is wrong or where the User has made changes during its transit.
IMPORT DUTY & TAX
Users who place orders are required to pay all import duties or taxes and local taxes levied by their local authorities to get their goods released. All prices displayed are exclusive of any domestic taxes and duties. in order to release your order from customs. Letieme.com will suggest you contact your local customs authority to determine a landed cost price prior to placing purchase orders.
Letieme.com accepts products returned within 8 working days from receipt of the product under one of the following conditions:
If the product is having any manufacturing defects
If the wrong product was received
If the product was found damaged upon arrival
Your amount shall be refunded after deducting shipping costs to the original credit/debit card account you used to place the order. Please note that refunds can take up to ____ working days to credit in your account due to varying processing time take by payment providers.
Letieme.com bears the risk of freight of the products to the Customer, any claims for shortage, breakage, leakage or other damages occurred during the transit shall be informed to Letieme.com through e-mail not later than 8 days after the Customer has received the products.
Any claims for damages received after this time shall not be accepted.
Such notification must be accompanied with the relevant photographs and a brief note about the shortage, breakage or damage happened to the products delivered.
Claims of damages by the Customer without appropriate documentation shall not be entertained.
Packages opened or in other ways damaged by the customs or other authority, is the importers (Users) responsibility and will not be refunded or in other ways reimbursed.
The User shall cooperate with Letieme.com in its efforts to establish a claim against the carrier.
Letieme.com shall offer to replace the damaged product returned with the new piece or User shall get 100% refund against the products returned. Users refund will be processed via the same method of payment originally used to for the purchase.
No returns shall be accepted after 8 days of time.
While returning a product User shall enclose a copy of the invoice along with a note stating the reason for returning a product.
YOUR PERSONAL DATA
We are serious about privacy of all individuals who use our Services or whose personal data we process.
Letieme.com has implemented and will maintain appropriate technical and organizational measures, internal controls, and information security routines in accordance with good industry practice and having regard to the state of technological development to protect your data against accidental loss, destruction, or alteration; unauthorized disclosure or access (including but not limited to taking reasonable steps to ensure the reliability of employees having access to your data and providing for limited access rights and access controls; authentication; personnel training; regular back up; data recovery and incident management procedures; restrictions on storing, printing and disposal of personal data; software protection of devices on which personal data are stored; etc.); or unlawful destruction.
Data collected from you may be transferred to, and stored and processed in, the Canada or any other country in which Letieme.com or its affiliates, or subcontractors, suppliers or vendors maintain facilities, subject to Letieme.com implementing such appropriate legal mechanisms as required by Canadian privacy law (PIPEDA) or EU law to ensure an adequate level of personal data protection by the third-party processors, such as the controller-to-processor Standard Contractual Clauses approved by the European Commission (2010/87/EU) or Privacy Shield approved by European Decision (2016/1250) for data transfers from the EU to the USA and other third countries.
You agree that Letieme.com may use aggregated and anonymised data derived from the data provided by you or collected by the program analytics such as user behaviour and activities for its own statistics, for auditing, for the purposes of product and market research and analytics (which help Letieme.com to optimise and improve its Services their usability, the range of Services, and to develop new technologies, products and services), and for benchmarks and other analyses. Letieme.com may publish such anonymised data and share them with third parties outside of Letieme.com; however, Letieme.com will not directly or indirectly transfer any data received from you to (or use such data in connection with) any ad network, ad exchange, data broker, or other advertising or monetization related toolset.
Please note that any product, process or technology described in the materials on this Site and all logos and other proprietary identifiers used by Letieme.com in connection with the Sites (collectively, the “Trademarks”) are the subject of other intellectual property rights reserved by us and are not licensed hereunder. All product names, whether or not appearing in large print or with the trademark symbol, including, without limitation, , or other marks indicated on this Site, are trademarks or registered trademarks of Letieme.com, in the Canadian Laws and other countries. Letieme.com Trademarks and trade dress may not be used without the prior written permission of Letieme.com. This prohibition on use of the Trademarks extends to their use in trade names or Internet names, including domain names and social network identifiers.
All other trademarks not owned by Letieme.com that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Letieme.com.
No right, license, or interest to Letieme.com Trademarks is granted hereunder, and you agree that no such right, license, or interest shall be asserted by you with respect to the Letitme Trademarks and therefore you will avoid using any of those Trademarks.
Any rights not expressly granted herein are reserved.
ACCURACY AND INTEGRITY OF INFORMATION
Although Letieme.com attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Letieme.com. Information contained on the Site may be changed or updated without notice.
You hereby release and forever discharge the Letieme.com from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature including without limitation personal injuries, death, and property damage, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Service including without limitation any interactions with, or act or omission of, other users of the Service or any Third-Party Links & Ads.
With respect to any interactive areas on the Site, if any, you may post comments and other content, and submit suggestions, ideas, comments, questions or other information, only so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable, and only so long as such content does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form or spam. Letitme reserves the right, but is not obligated to, monitor or review any areas of the Site where visitors transmit or post messages or communicate solely with each other, including, but not limited to, chat rooms, bulletin boards and other user forums, and the content of any such communications. Letitme, however, will have no liability relating to or arising from the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity or otherwise. Letitme retains the right to remove, in its sole and absolute discretion, communications that include any material deemed by Letitme in its sole discretion to be abusive, defamatory, obscene or otherwise inappropriate.
THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, AND Letitme (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NONINFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY DAYS FROM THE DATE OF FIRST USE. THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU IF YOU RESIDE IN A STATE THAT DOES NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Letitme (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, EVEN IF Letitme HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SERVICE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
THIRD-PARTY CONTENT AND SITES
NO UNLAWFUL OR PROHIBITED PURPOSE
GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement, your access to and use of the Website, and all related matters are governed solely by the laws Canada and applicable federal laws of Canada. Any dispute between you and Letitme or any other person arising from, connected with or relating to the Website, this Agreement, or any related matters (collectively "Disputes") will be resolved before the Courts of Alberta, Canada and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those courts in respect of all Disputes.
This website may contain links to websites operated by other parties. Letitme makes no representations whatsoever about any other website that you may access through this site. The linked sites are not under the control of Letitme, and Letitme is not responsible for the content available on any other Internet sites linked to this website. Such links do not imply Letitme, endorsement or acceptance of material on any other site, and Letitme disclaims all liability with regard to your access to such linked websites. Letitme provides links to other Internet sites as a convenience to users, and access to any other Internet sites linked to this website is at your own risk. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. If you decide to access any of the third-party sites linked to this website, you do this entirely at your own risk.
Annex 1 – Data processing agreement
This Annex 1 – Data processing agreement shall only apply if Letitme provides to you Services or Services’ features within which we only have access to certain personal data because you give us your permission, authorization, token or other mechanism that allows us to access, collect or otherwise process such data, and thereby instruct us to process such personal data on your behalf; for example:
User care feature of our Service “Community” which involves the access by Letitme to, and storing and management of, communication between you and your end-Users affected via your social network pages (e.g. Facebook messages); or
Any other similar Services or Services’ features that you may activate and that would require Letitme to access and process any personal data associated with your social network profile, page or account which we cannot access directly from social networks (via API) without your permission and with respect to which you are the data controller; or
Any other personal data that you entrust to us for processing on your behalf, by written instruction, where such processing is necessary for us to provide you our Services.
As a data controller with respect to any personal data that you instruct us to process in the context of the Services, you are responsible for the lawfulness of such processing, including the requisite legal titles (consents or other, as may be applicable) for processing. Letitme is not liable for any misprocessing of data that could occur by your provision of the data to Letitme or your instruction to Letitme to process such data on your behalf.
“DPA” means the data processing agreement included in this Annex 1;
“Services” 1 (a, b, c, d) means, for the purpose of this Annex 1, all Services Letitme provides to you under the Terms as your data processor, as specified in the Preamble of this DPA;
“Terms” means the Terms to which this Annex 1 is appended to.
2. Object / Scope of the processing
The object/scope of this DPA is the processing of personal data in connection with the provision of the Services specified in this DPA.
The duration of this DPA shall correspond to the term of your Services subscription.
4. Specification of Processing (nature, purpose, type of personal data and categories of data subjects)
4.1 The nature and purpose of the intended processing are defined in the Terms and correspond to the provision of the Services defined in this DPA.
4.2 Each and every transfer of personal data beyond the EU / EEA shall only take place if the specific conditions as laid down in Art. 44 et seq. GDPR have been fulfilled. When transferring personal data to a country outside of the EU/EEA, we ensure that our sub-processors are bound by the standard contractual clauses or, in case of US companies, are certified under the Privacy Shield.
Any personal data that your end-Users (or any other data subjects, as may be applicable) decide to submit to you via your social media pages, using direct messages (e.g. Facebook messages), which will be administered by Letitme as a data processor within the User care feature of Letitme’ Service “Community” (or other Service features, as may be applicable). Such personal data may include, without limitation, data subjects’ contact information (such as name, address, Letitme, email, telephone), identification data (date of birth, birth number), and other information relating to the data subjects’ activities; and Information about data subjects’ behaviour on Letitme’ platform and/or on social media.
The exact scope of personal data processed will always depend on the specific Service you use.
5. Technical and Organizational Measures
5.1 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we are obliged to implement appropriate technical and organizational measures in such a manner that the processing of personal data will meet the requirements of applicable data protection law, in particular the GDPR and this DPA.
5.2 We have implemented technical and organizational measures as specified in the Security Policies and Practices available at: https://www.Letitme.com/security. You hereby acknowledge and agree that these measures are appropriate and sufficient to conform to the GDPR. Further, Letitme has implemented information security management in accordance with the requirements of information security standard ISO 27001.
6. Rectification, restriction, access and erasure of data
6.1 We will only erase or block personal data upon instruction issued by you. In case of requests regarding the rectification, restriction or the erasure directly addressed to us by a data subject, we will inform you about such request without undue delay.
6.2 Where appropriate we will assist and support you in fulfilment of your obligations under the GDPR to respond to requests for exercising the data subject’s right, in patricular the ‘right to be forgotten’, rectification, restriction, data portability and access rights.
6.3 You hereby agree that Letitme shall not be liable if you do not take action on the data subject’s request, or if you do not respond correctly or in a timely manner.
7. Our obligations
7.1 We undertake to:
Process the personal data within the Services specified in this DPA only on documented instructions from your unless processing is required by applicable laws to which we are subject to, in which case we shall, to the extent permitted by applicable laws, inform you of that legal requirement before the relevant processing of that personal data;
Inform you if we consider that an instruction violates data protection laws or regulations. We shall then be entitled to suspend the execution of the relevant instructions;
Ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
Taking into account the nature of the processing, assist you by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests for exercising the data subject's rights;
Assist you in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to us;
At your choice, delete or return all the personal data to you after the end of the provision of Services relating to processing, and delete existing copies unless applicable law requires storage of the personal data;
Make available to your information necessary to demonstrate our compliance with the obligations laid down in this DPA.
8.1 We shall engage another processor (i. e. a sub-processor) only in accordance with this DPA. The mechanism hereby stipulated shall be considered a general written authorization from you pursuant to Article 28 par. 2 of the GDPR.
8.2 If we engage another processor for carrying out specific processing activities on your behalf, the same obligations as set out in this DPA shall be imposed on that other processor by way of a written contract.
8.4 If you have a reasonable basis to object to our use of another new processor, you shall notify us promptly in writing within 5 days after being notified. For the avoidance of doubt, you hereby agree that if you are not able to show evidence that the new processor provides an unacceptable risk to the protection of personal data (e.g., the other processor has a history of security breaches) or is your direct competitor, it would be unreasonable for you to object if the other processor has passed our vendor security evaluation.
8.5 Notwithstanding the foregoing, if you object to the engagement of another processor and your objection is not unreasonable, the parties will come together in good faith to discuss an appropriate solution. We may in particular choose not use the intended processor, or engage the processor only after we take the corrective steps and / or measures requested by you.
9. Audit rights
9.1 Upon reasonable advance notice of at least 90 days and in order to ensure and review compliance with the technical and organizational security measures and the obligations laid down in this DPA, we shall permit you to conduct periodic audits or to have them carried out by an auditor mandated by you. We shall, at your written request and within a reasonable period of time, submit to you any and all information, documentation and other factual evidence necessary for the audit. The audit result shall be documented appropriately.
9.2 Audits shall be conducted during reasonable times, shall be of reasonable duration, and shall not unreasonably interfere with our day-to-day operations. In the event that you conduct an audit through a third-party independent contractor, such independent contractor shall be required to enter into a non-disclosure agreement. Additionally, such independent contractor must not be our direct or indirect competitor, nor a person who can reasonably be considered by us unfit (from professional, experience and historic reasons) to perform such audit.
10.1 Unless otherwise stipulated herein, the provisions of the Terms shall apply, including any exclusions and limitation of warranties and liabilities provided therein. Provisions in this DPA shall have precedence over any provisions of the Terms relating to the processing of personal data by Letitme.